TCL Script Problem when dialing Extenions...

[nas1024]

Hi Experts,

I am having  a problem with my TCL: its-CISCO.2.0.1.0.tcl

Every thing was working fine but suddenly a problem came up:

when a caller dials the company number a greeting message is played, but when he dials the extension, the routers does not recognize the entered digits, and this message played "the destination you called is unreachable please re-enter the number you are calling"

I am using CCM 6.1 with this router.

Any idea to solve this probelm???

By the way the company recently shifted PSTN lines cabinet. could this be a problem(phone lines polarity)!!!

Thanks in advance

[eng_ali_83]

I have the same issue and I solved that after I :

-Upgrade IOS to this version:  -adventerprisek9-mz.124-6.XT

-Use its-CISCO.2.0.2.0.tcl

please reply if these points are useful and solve the problem.

[nas1024]

thanks for the reply

i could not find any of those two, can you help me with the links please?

[eng_ali_83]

After you login to cisco.com

go to support --> download software and paste

(its-CISCO.2.0.2.0.tcl) in the search field and also same step for IOS

[nas1024]

I don not have privileges to download. but thanks anyway.

Guys, any more ideas???

[eng_ali_83]

Are you in saudi arabia?? because my frind has the same issue and he also upgraded his router with out any advantage...

[nas1024]

yes i am in saudi, could the PSTN provider be the problem??? because this problem came up suddenly.

but i noticed some thin strange: when i dial the company number from the company, a greeting meassage is played and call is delivered to extensions after entering the digits. but when i dail the company number from outside the company (my mobile for example) i am facing problems.

so what do you think???

[eng_ali_83]

Saaaaaaaaaaaaaame issue exactly ,,

I will call the provider by Saturday , and if there is any new i will tell you.

[nas1024]

Hi Ali,

It is working now, so it was  PSTN provider problem.

I think It should work now with your friend

[eng_ali_83]

Yes its working now , I also opened TAC case with cisco but i am sure that is a provider problem .

Regards,