12-29-2010 11:57 AM - edited 03-19-2019 02:08 AM
Is there a way to pass parameter variables in to the Time of Day function for an AA script? We have some relatively convoluted call routing based on the time of day and these change occasionally. We would like to enable office support staff to make the modifications via the web interface.
I don't see a method of passing parameters, only hardcoded times.
Thx,
- Pete
Solved! Go to Solution.
12-29-2010 12:32 PM
Unity and Unity Connection don't support parameter variables. If you need that type of flexibility, you need a UCCX server in the mix.
But if you just want them to be able to manually force an action, you could create a distribution list and make the appropriate folks members of it, and then allow that DL to own the call handler. Make the alternate greeting the same as the closed greeting. They could manually force it to the alternate flow (and it would stay there until they turned it back off).
If you needed to, you could probably stack several handlers together and using logic like this be able to get where you're attempting to go.
Cliff
12-29-2010 12:32 PM
Unity and Unity Connection don't support parameter variables. If you need that type of flexibility, you need a UCCX server in the mix.
But if you just want them to be able to manually force an action, you could create a distribution list and make the appropriate folks members of it, and then allow that DL to own the call handler. Make the alternate greeting the same as the closed greeting. They could manually force it to the alternate flow (and it would stay there until they turned it back off).
If you needed to, you could probably stack several handlers together and using logic like this be able to get where you're attempting to go.
Cliff
12-29-2010 01:00 PM
Cliff:
Thanks for the reply. I do have the aef script working with the Time of Day function routing calls to different DNs depending on the Time. The easiest solution may in fact be to have a user taught how to manage the script. The change is probably monthly.
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