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Yangjp715
Explorer

Time of Day on CUCM and schedule on Unity Connection

Hi there,

Today is Christmas and Friday, I configured Time period on CUCM to identity weekdays and holiday. However, today is Friday, and holiday as well. Is there anybody who know how to give holiday higher priority to forward the call to CUC on CUCM? When the call is transferred to Unity Connection, i was facing the same problem.  How to give holiday higher priority to forward the call to greeting? In other word, when the day is weekday and holiday. Holiday will be checked first than weekdays on CUCM and CUCM.

Thanks,

Eric

1 ACCEPTED SOLUTION

Accepted Solutions
Venkatesh Perumal
Rising star

dont think there is setting to define priority on time schedule's, but if we define a time period with a specific date, on that specified date, that period overrides other periods that are defined on a weekly basis.

refer the SRND for clarity on time period behavior

Time Period Behavior

If you define a time period with a specific date, on that specified date, that period overrides other periods that are defined on a weekly basis.

Example

Consider the following example:

  •  A time period, afterofficehours, that is defined as 00:00 to 08:00 from Monday to Friday exists.
  •  A time period, newyearseve, that is defined as 14:00 to 17:00 on December 31st exists.

In this case, on December 31st, the afterofficehours period will not be considered because it gets overridden by the more specific newyearseve period.

Time Schedules

A time schedule comprises a group of defined time periods that the administrator associates. After the administrator has configured a time period, the time period displays in the Available Time Periods list box in the Time Schedule Configuration window. The administrator can select a time period and add it to the Selected Time Periods list box.


Note

 

After the administrator selects a time period for association with a time schedule, the time period remains available for association with other time schedules.

After the administrator has configured a time schedule, the administrator can use the Partition Configuration window to select either the time zone of the originating device or any specific time zone for a defined time schedule. The selected time zone gets checked against the time schedule when the user places the call.

The Time-of-Day feature filters the CallingSearchSpace string through Time-of-day settings that are defined for each partition in the CallingSearchSpace.

After time-of-day routing is configured, if the time of an incoming call is within one of the time periods in the time schedule, the partition gets included in the filtered partition list search for the call.

Examples

You can define time schedule USAholidays as the group of the following time periods: newyearsday, presidentsday, memorialday, independenceday, laborday, thanksgivingday, christmasday. The administrator must first configure the applicable time periods.

You can define time schedule library_open_hours as the group of the following time periods: Mon_to_Fri_hours, Sat_hours, Sun_hours. The administrator must first configure the applicable time periods.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmsys/CUCM_BK_CD2F83FA_00_cucm-system-guide-90/CUCM_BK_CD2F83FA_00_system-guide_chapter_01111.html#CUCM_RF_TDF6E2BA_00

Venkatesh.

-Do rate helpful posts.

View solution in original post

1 REPLY 1
Venkatesh Perumal
Rising star

dont think there is setting to define priority on time schedule's, but if we define a time period with a specific date, on that specified date, that period overrides other periods that are defined on a weekly basis.

refer the SRND for clarity on time period behavior

Time Period Behavior

If you define a time period with a specific date, on that specified date, that period overrides other periods that are defined on a weekly basis.

Example

Consider the following example:

  •  A time period, afterofficehours, that is defined as 00:00 to 08:00 from Monday to Friday exists.
  •  A time period, newyearseve, that is defined as 14:00 to 17:00 on December 31st exists.

In this case, on December 31st, the afterofficehours period will not be considered because it gets overridden by the more specific newyearseve period.

Time Schedules

A time schedule comprises a group of defined time periods that the administrator associates. After the administrator has configured a time period, the time period displays in the Available Time Periods list box in the Time Schedule Configuration window. The administrator can select a time period and add it to the Selected Time Periods list box.


Note

 

After the administrator selects a time period for association with a time schedule, the time period remains available for association with other time schedules.

After the administrator has configured a time schedule, the administrator can use the Partition Configuration window to select either the time zone of the originating device or any specific time zone for a defined time schedule. The selected time zone gets checked against the time schedule when the user places the call.

The Time-of-Day feature filters the CallingSearchSpace string through Time-of-day settings that are defined for each partition in the CallingSearchSpace.

After time-of-day routing is configured, if the time of an incoming call is within one of the time periods in the time schedule, the partition gets included in the filtered partition list search for the call.

Examples

You can define time schedule USAholidays as the group of the following time periods: newyearsday, presidentsday, memorialday, independenceday, laborday, thanksgivingday, christmasday. The administrator must first configure the applicable time periods.

You can define time schedule library_open_hours as the group of the following time periods: Mon_to_Fri_hours, Sat_hours, Sun_hours. The administrator must first configure the applicable time periods.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmsys/CUCM_BK_CD2F83FA_00_cucm-system-guide-90/CUCM_BK_CD2F83FA_00_system-guide_chapter_01111.html#CUCM_RF_TDF6E2BA_00

Venkatesh.

-Do rate helpful posts.

View solution in original post

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