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Walkthrough Wednesdays
Cisco Moderador
Community Manager

Tour of the Real-Time Monitoring Tool - AMA Forum

Tour of the Real-Time Monitoring Tool- Forum

Have any questions about the Real-Time Monitoring Tool?

What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees will learn how to use it to gather log and trace files in Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and Unified Contact Center Express (UCCX), how to view resources in real time, view standard alerts and generate custom alerts, and a whole lot more.

Join us to exchange experiences, as well as the best practices to troubleshoot its common issues!

Ask questions from Tuesday, April 20  to Friday, April 30, 2021

Featured Experts
maren.jpgMaren Mahoney has been in the information system industry for more than 25 years with roles in employee development, technical support and helpdesk administration, network administration, management and engineering, and networking courseware development and instruction. She is a Senior Technical Instructor at Sunset Learning Institute and teaches a range of technologies but specializes in Unified Communications. Before she joined Sunset Learning Institute (SLI), Maren worked for Cisco Systems as a Network Consulting Engineer. She also worked for several Cisco Reseller Partners in engineering and technical instructor roles. Maren is an official Cisco Certified Systems Instructor (CCSI). She holds a bachelor’s degree in Mathematics and Russian studies and plans one day to gain a master’s degree in Mathematics. Maren holds different certifications in Routing, Switching, and Data Center and a CCIE in Collaboration (#50569). Maren is also a US Army veteran.
Maren was recognized as a Cisco Designated VIP in 2019 for her contributions to the Cisco Community in the IP Telephony category.

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Cisco Moderador
Community Manager

Q:For UCCX, is there a way to see how many calls are active in a particular call control group?­

The RTMT for UCCX (on the CUCM Telephony tab at the bottom) showed active calls in the call control groups. I believe that information can also be seen in the Real Time Reporting Tool for UCCX.

I am not a UCCX expert, so if someone knows more feel free to chime in.


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