09-10-2007 08:11 AM - edited 03-18-2019 07:47 PM
Hello, please can anyone help with this problem:
I have just had Unity installed. I am trying to record a greeting for a Call Handler. In the web admin tool I am selecting phone as the recording device and entering the CCM server and extension, I get the following message:
The telephone record and playback service cannot be found on the specified server.
How do I install this service, I cannot find any reference to the service and how to install it onto CCM, I presume that is what I need to do.
Many Thanks
Steve
Solved! Go to Solution.
09-10-2007 08:34 AM
Hi Steve -
In the server name, use the Unity server, not the CCM server. Also, you need to have one or more Unity ports configured for TRaP.
Hope this helps.
Ginger
09-10-2007 08:34 AM
Hi Steve -
In the server name, use the Unity server, not the CCM server. Also, you need to have one or more Unity ports configured for TRaP.
Hope this helps.
Ginger
09-10-2007 09:08 AM
Thanks, thats sorted it.
It does even say; enter the name of the cisco unity server I now notice.
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