cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
432
Views
0
Helpful
2
Replies

TRAP Service Cannot be found on specified server

stevo1664
Level 1
Level 1

Hello, please can anyone help with this problem:

I have just had Unity installed. I am trying to record a greeting for a Call Handler. In the web admin tool I am selecting phone as the recording device and entering the CCM server and extension, I get the following message:

The telephone record and playback service cannot be found on the specified server.

How do I install this service, I cannot find any reference to the service and how to install it onto CCM, I presume that is what I need to do.

Many Thanks

Steve

1 Accepted Solution

Accepted Solutions

Ginger Dillon
VIP Alumni
VIP Alumni

Hi Steve -

In the server name, use the Unity server, not the CCM server. Also, you need to have one or more Unity ports configured for TRaP.

Hope this helps.

Ginger

View solution in original post

2 Replies 2

Ginger Dillon
VIP Alumni
VIP Alumni

Hi Steve -

In the server name, use the Unity server, not the CCM server. Also, you need to have one or more Unity ports configured for TRaP.

Hope this helps.

Ginger

Thanks, thats sorted it.

It does even say; enter the name of the cisco unity server I now notice.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: