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stevo1664
Beginner

TRAP Service Cannot be found on specified server

Hello, please can anyone help with this problem:

I have just had Unity installed. I am trying to record a greeting for a Call Handler. In the web admin tool I am selecting phone as the recording device and entering the CCM server and extension, I get the following message:

The telephone record and playback service cannot be found on the specified server.

How do I install this service, I cannot find any reference to the service and how to install it onto CCM, I presume that is what I need to do.

Many Thanks

Steve

1 ACCEPTED SOLUTION

Accepted Solutions
Ginger Dillon
Collaborator

Hi Steve -

In the server name, use the Unity server, not the CCM server. Also, you need to have one or more Unity ports configured for TRaP.

Hope this helps.

Ginger

View solution in original post

2 REPLIES 2
Ginger Dillon
Collaborator

Hi Steve -

In the server name, use the Unity server, not the CCM server. Also, you need to have one or more Unity ports configured for TRaP.

Hope this helps.

Ginger

View solution in original post

Thanks, thats sorted it.

It does even say; enter the name of the cisco unity server I now notice.

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