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Beginner

TrnsfVM softkey error: That key is not active here

I'm trying to use the TrnsfVM softkey but I get "That key is not active here".

Where do I go to activate/enable the TrnsfVM feature?

We're using CallManager V 7.1.3.

1 ACCEPTED SOLUTION

Accepted Solutions
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Hall of Fame Community Legend

Hi Art,

We used this method

Create a Transfer direct to VM for CUC (attached)

Cheers! And best of luck.

Rob

Attachments:

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

View solution in original post

5 REPLIES 5
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Hall of Fame Community Legend

Hi Art,

I don't believe the TrnsfVM softkey is supported on CUCM but rather CME (Communications

manager express) check;

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

Highlighted

What feature/softkey is available in Cisco Call Manager V 7 to transfer active calls directly to another employee's voicemail?

We are using Cisco Unity Connection V 7 for voicemail.

Thanks,

Art Martinez

Highlighted

We are running cucm and unity 9.1 and are experiencing the same issue. I've tried the method in the pdf but it did not work. Is there a different document for 9.1?

Highlighted
Hall of Fame Community Legend

Hi Art,

We used this method

Create a Transfer direct to VM for CUC (attached)

Cheers! And best of luck.

Rob

Attachments:

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

View solution in original post

Highlighted

I got it to work with this method.

Thanks,

Art Martinez