TrnsfVM softkey error: That key is not active here

[Art Martinez]

I'm trying to use the TrnsfVM softkey but I get "That key is not active here".

Where do I go to activate/enable the TrnsfVM feature?

We're using CallManager V 7.1.3.

[Rob Huffman]

Hi Art,

I don't believe the TrnsfVM softkey is supported on CUCM but rather CME (Communications

manager express) check;

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

[Art Martinez]

What feature/softkey is available in Cisco Call Manager V 7 to transfer active calls directly to another employee's voicemail?

We are using Cisco Unity Connection V 7 for voicemail.

Thanks,

Art Martinez

[Bob Dickens]

We are running cucm and unity 9.1 and are experiencing the same issue. I've tried the method in the pdf but it did not work. Is there a different document for 9.1?

[Rob Huffman · Accepted solution]

Hi Art,

We used this method

Create a Transfer direct to VM for CUC (attached)

Cheers! And best of luck.

Rob

Attachments:

• transfer_voicemail.pdf (141.1 K)     Preview

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

[Art Martinez]

I got it to work with this method.

Thanks,

Art Martinez