UC-520 Dead Voice Mail

[DrVoIP]

           I am brining up a UC-520 but the VM seems to be dead.   I am trying to sort out if it is hardware or software?   Service Engine Integrated-Service-engine 0/0 status shows module has failed;  I can not reload or session.  Service Engine Integrate-service-engine 0/0 Session says open but then asks "enter runlevel"?

How to dtermine if it is hardware or software?

Can Hardware be replaced?  It it an AIM or Module?

thanks

Peter Buswell (aka DrVoIP)
http://blog.drvoip.com       

[Emmanuel Valdez]

Hello Peter,

I had a similar problem, it was a software problem, I had to install the cue software again, maybe your software is corrupt or the flash card is not inserted correctly.

What are your current CME and CUE versions?

If it is useful please rate.

Best regards.