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gregory.a
Beginner

UC320w, Is it Causing Poor Call Quality??

Hello,

I have two users complaining about inconsistent call quality on their SPA502g phones. The phones are managed by a UC320w and I've tried adjusting the gain levels but to no effect. The users have explained that it sounds as if the person is either in a wooden room (complete with crazy acoustics), or the call fades out and in repeatedly causing the person on the other end of the line to sound really loud or really soft.

Is there anything that I can change on the UC settings, or should I contact our carrier?

Thanks for any insight.

1 REPLY 1
paolo bevilacqua
Hall of Fame Master

Wrong forum, post in "small business - UC300". You can move your post using the actions panel on the right.

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