UCCX 11.5 Question

[mclason01]

Hello,

I am upgrading our UCCX HA nodes from 10.5 to 11.5. I worked with licensing@cisco.com to get the 11.5 licenses already.

Here is my question: After the upgrade, do I need to delete the old licenses from the UCCX nodes? Or do I just add the new ones? I looked for documentation on this but found none. I am unable to test this out in a lab because I do not have any spare licenses to apply to a lab.

Thanks so much for any information!

[Rajan]

Hi,

As per the upgrade guide, you need to do the following:

"While you are upgrading from a previous release, if there are multiple licenses, zip all the .lic files into a single .zip file and then upload the zip file. If specifying a .zip file, ensure that all .lic files that need to be added are in the root of the .zip file and are not in subfolders in the .zip file."

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/install/guide/uccx_b_uccx-install-upgrade-guide/uccx_b_uccx-install-upgrade-guide_appendix_0110.html 

HTH

Rajan

Pls rate all useful posts

[Aman Soi]

Hi,

You do not delete any old licenses.

the upgrade license would provide you with major upgrade while all the feature licenses with existing version remain same.

regds,

aman

[mclason01]

Thank you!

[mclason01]

Thank you. I would have neglected to combine the licenses if I had not seen this post.