UCCX 7 to 8 - can't login to web GUI or SSH

[sjones@techsgi.com]

I'm trying to get UCCX up and running.  Client bought 7, wanted to upgrade to 8.  Followed the migration procedures, reloaded the box with v.8 and now i can't login to the web interface or SSH.  However, if i'm standing in front of the console, i can log right in.  Can't find anything to explain it, services are started, etc.  any thoughts?

One note--this was supposed to be a fresh install, so v. 8 was loaded on the box initially, and i could get into it fine.  However, due to licensing issues, i had to reload the box with v.7, migrate, and then re-install v.8--that is where the problem started (between v.7 and re-installing v.8...)

Thanks all

Scott J.

[htluo]

Stupid question, were you able to ping UCCX 8 from another PC?

Thanks!

Michael

http://htluo.blogspot.com

[sjones@techsgi.com]

Yes sir. I can get a login prompt when I ssh and the web page loads but it won't accept my credentials when I try to login.

Scott A. Jones, CCVP

Iplogic, inc.

Sent from my iPhone

[htluo]

The SSH credential is calls OS admin credential (which is identical to the console login).  It's stored in the file /etc/passwd.

.

The web credential is called App admin credential.  It's stored in CUCM DB.  But the privilege was defined in UCCX DB.

Make sure you don't mix up these two.

Michael

[sjones@techsgi.com]

Excellent point. I did try both to be sure.

Scott A. Jones, CCVP

Iplogic, inc.

Sent from my iPhone