RMCM > Contact Services Queues
Automatic Work is Enabled
Wrapup Time is Enabled for 45s
RMCM > Resources
Automatic Available is Enabled
Shouldn’t the Agent go to Ready state after the 45 second Work Wrap? They are not. Instead they are Not Ready and have to manually go Ready. The desired behavior is Talking > Wrap 45s > Ready
Everything is Resource Skills based, no Resource Groups are in use.
So I just tested this on my Agent Desktop client and it's working correctly. I'll have to see if maybe the Agents are having Ring No Answers?
I looked in both TeamAdmin and the 32-bit Desktop Work Flow Administrator and I can't tell that the customer has ever touched them. Everything looks "default".
The only thing I've noticed is I'm using CIPC to test (works), while the customer is using 8961s (then have to manually go ready) for the first time. Could it be something specific to the 8961s somehow?