Customer has UCCX 9.x HA installation. There was a need to move the subscriber server.
The existing Subscriber was shut down, and then the subscriber was deleted from the UCCX publisher. We rebooted the publisher, and then added built the new subscriber in the new location (using new ip address, hostname etc.). All seemed to be good.
However, . While in Cisco Supervisor Desktop and navigating to Tools > Recorded Files we get the following error message:
Following server(s) is(are) unavailable: <old subscriber ip address shown here> Some recordings will not be available
I went into Cisco Desktop Administrator and navigated to Services Configuration > Multiline, Monitoring, & Recording > Remove VOIP/Recording & Playback Services saw that this IP address was in fact still there. In this same section I selected the IP address and clicked Remove. This address no longer is seen in this section of Cisco Desktop Administrator but still gives the annoying error message in the screenshot above.
Do we need to reboot or restart something to get this to work? Is there something else going on?
With the move to the linux based systems, we no longer have access to the CET tool which might have helped isolate this. Any suggestions appreciated.
Cliff
