UCCX , CDR for forwarded calls not showing

[Ahmed Hassan]

We have UCCX 10.X  where everything is working fine in the CDR data , only if the calls are forwarded to  cell phone or any other number the entry in the CDR shows  unknown

Actual scenario   

We have a Route Point   in CUCM   8888 ---------forwarding calls to    Call center Agents in UCCX

after office hours  we forward 8888(route point) to cell number of the call center guy to answer calls even at home or outside

all the forwarding gets okay without any issue , when we run CDR report the forwarded calls from 8888 to XXX is not showing in the report  just a small

issue that has become a big  problem now

appreciate any support

[Jonathan Schulenberg]

Can you clarify whether you are pulling a CUCM CDR or CCX CCDR report?

Also, is this CTI RP that you have forwarding used as a CCX Trigger? Or, is that 8888 CTI RP forwarding to another CTI RP that is a CCX Trigger during the day?