UCCX CSD - RASCAL error

[Scott Jones]

After a new UCCX deployment, when i install CSD on my machine to monitor the queue and make sure things are running smooth, when i open the software, i get a bizarre error referring to a RASCAL server and then a COBRA server, and i can't see the teams and the software is essentially dead.  Does any have any ideas?  I've done a few UCCX deployments, but have never seen those particular errors before.

Server is UCCX 8.5.1 SU3, premium/HA license running on VMWare                  

[anchoudh]

Hi Scott,

You can check the below link for the specific error you are encountering,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/reference/guide/cad80ccxecd.pdf

You can also attch the error screenshot for reference here.

Thanks,

Anand

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