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UCCX IP Phone Agent State Question

When using IP phone agent there is a system parameter to have the default agent state after a Ring-No-Answer event to default to Ready or Not Ready (it's not ready by default).  Is there a way to alter this behavior at any level other than system wide?    I need this to happen only for specific phones (or it could be at the CSQ or group level).  I do NOTwant to change the behaviors system wide. 

Failing that, is there any way or any other place where I can force an agent state to ready after a ring-no-answer (scripting or other)?

NOTE: The IP agents are loggin in using the one-button technique rather than the default BIPPA method.

--Chris

1 ACCEPTED SOLUTION

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Chris Deren
Hall of Fame Master

Chris,

Unfortunately, System level is the only way.

HTH,

Chris

View solution in original post

2 REPLIES 2
Chris Deren
Hall of Fame Master

Chris,

Unfortunately, System level is the only way.

HTH,

Chris

View solution in original post

That's what I thought, but I wanted to see if anyone had a work around.  Thanks!

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