UCCX IP phone agent

[tkavithas87]

I have configured ip phone agent using uccx.When trying to login the ip phone agent,it showing an error."number of configured extensions for the agent device  exceeds the maximum allowed.I am using the demo enhaced license for the UCCX.what could be the cause?

[anchoudh · Accepted solution]

Hi Kavithas,

How many DN's you have configured for this Phone ?

Please refer the section "unsupported Configurations for Agent Phones" in the below release notes.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/release/guide/UCCX_BK_U1609442_00_uccx-release-notes.pdf

Thanks,

Anand

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[tkavithas87]

Now its working.It was not working because threre were multiple lines assigned to the agent phone.

[anchoudh]

Hi Kavithas,

Below is the exact document which will help you to resolve this issue.

http://www.cisco.com/image/gif/paws/112200/uccx-log-in-00.pdf

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080b5211b.shtml

Thanks,

Anand

Pls rate helpful posts !!

[tkavithas87]

hi anchoudh,

Now its showing another error."selected ip phone agent is not active.select another ip phone agent service"

thanks

kavithas

[anchoudh]

Hi Kavithas,

Please make sure that your IP phone service is pointing to the engine master, in case if you UCCX HA setup, than create two IPPA services one for each node, and select the engine master IP phone service to login IPPA agent.

Hope this helps.

Anand

Please rate helpful posts !!

[tkavithas87]

I restarted the ip phone agent service.now its working