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Beginner

UCCX printable reports for Contact Service Queues displaying old data

Hello,

Does anyone know how to remove old data from the printable reports? I am trying to view all users listed under specific CSQs and it returns old data of users that are no longer in our system.

-Ben

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UCCX printable reports for Contact Service Queues displaying old

Hello Ben

I would like to know what version of UCCX are you running? Also I am wondering if you already removed the IPCC extension of those users in CUCM so they become incative agents in the UCCX. BTW try to do a manual sync of directory services from CDA.

HTH

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Highlighted
Rising star

UCCX printable reports for Contact Service Queues displaying old

Hello Ben

I would like to know what version of UCCX are you running? Also I am wondering if you already removed the IPCC extension of those users in CUCM so they become incative agents in the UCCX. BTW try to do a manual sync of directory services from CDA.

HTH

Beginner

UCCX printable reports for Contact Service Queues displaying old

Walter,

Thanks for the suggestions. We are running version 8.5.1.11002-22. I strictly deal with the UCCX side of things and spoke with the CUCM admin. He advised that the extension is still active because we are forwarding all of the calls for now. Once he removes it I am sure that the name will disappear from the printable reports. If it does not disappear, you will see me posting again.

Thanks Walter.

-Ben

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