UCCX standard and Enhanced agents

[Evan Ruiz]

Is it possible to have some agents be standard licensed and other agents enhanced? If i upload an enhanced license for two agents will it cause the other standard agents to stop working? Will that license file be lost and overwritten?

[Aaron Harrison]

Hi Evan

No - you can't mix licenses on the same server. I think you'll just end up with the count of Enh agents, and the std ones will become inactive.

If you need a mix, you need them on separate CCX clusters (i.e. one standard cluster, one enhanced) but that will have lots of other implications.

Regards

Aaron