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UCCX Wrap-up Time Stops if Call is in Queue

Hi All,

We have implemented Wrap-up Time with our agents along with Automatic Work which is working, however we have found that if we have 5 of the 6 agents talking and one in wrap-up if a call comes to the queue rather than holding it, it will present itself to the agent who is in wrap-up.

Is there a way to prevent the call from being presented to the agents who are in Wrap-up?

                  

We are running

UCCX Version :- 8.5.1.11002-22

Thanks In Advance For Your Help.

Stu P

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Enthusiast

Hi Stuart - Did you ever resolve this issue?  We're hitting the same thing.

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