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UCM-10X-ENH-UCL - Unable to receive calls

Amadeuz.Mozart
Level 1
Level 1

‎03-04-2021 06:22 PM

Hi Folks,

 

I'm new with CUCM, would like ask  how I should proceed with troubleshooting on this. Thanks

 


We have a CUCM extension and user is reporting that they are having issues receiving calls. After troubleshooting it is found that when someone call (xxxxxxxx) with his/her caller ID blocked then the user at extension 8xxx is unable to receive calls. Previously it was working and there were no issues.

We are using CUCM version 10.5.2.18900

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1 Reply 1

Nithin Eluvathingal
VIP
VIP

‎03-04-2021 10:35 PM

Not Clear, can you share the details of call flow which doesn't work.

 

 



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