cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
568
Views
10
Helpful
2
Replies
Highlighted

UCM 12.5.1.10000-22 - Unable to add subscriber

I am attempting to add a new subscriber to CUCM 12.5.1.10000-22 server that I just finished upgrading from 11.5, but I get the following message after I try to add a new server:

 

Add failed. Upgrade and migration for Cisco Unified IM & Presence Servers associated with this cluster appears to be pending (not complete). Please make sure upgrade and migration of all IM & Presence servers is completed successfully before adding servers to this cluster. Please check for any unused IM & Presence Application Servers and delete them.

 

I do not have an IM & P server and never have, I also checked to make sure I wasn't crazy and there is only a single node shown in the CLI:

 

admin:utils dbreplication runtimestate

Runtime state cannot be performed on a cluster with a single active node; aborting operation

 

2 REPLIES 2
Highlighted
VIP Collaborator

Re: UCM 12.5.1.10000-22 - Unable to add subscriber

Hi there

 

Seems to be really weird as this was a 11.5 bug with IMP. How it sounds when you do a restart of the server and then initiate the upgrade ? Also try Prime deployment and see whats the behavior. If things doesnt work, then TAC would be your best bet.

 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvn00674

 

Hope this Helps

Cheers
Rath!
***Please rate helpful posts***

Highlighted

Re: UCM 12.5.1.10000-22 - Unable to add subscriber

Hi Rath, 

Cisco TAC was able to put me in the right direction to fix the issue. 


They had me look under System --> Application Server and there was a reference there to a CUPS server. I guess it must have existed at some time in the distant past. 

I delete the CUPS application server, and the publisher allowed me to add a subscriber server without an issue. 

CreatePlease to create content
Content for Community-Ad

Cisco COVID-19 Survey