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355
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5
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Unable to access company directory

akram.root
Level 4
Level 4

Hello all,

 

I hope you are doing well.

I have a cucm 11.5 ,the problem that i have i can't access  a company directory fromIP phones , before it worked good

 

Could you help me please 

 

Best regards 

 

1 Accepted Solution

Accepted Solutions

akram.root
Level 4
Level 4

The problem is solved after restart cucm 

View solution in original post

3 Replies 3

If you look at the phone status page (assume the web server in the phone is enabled), do you see any messages like 'trust list update failed'? That would be in the 'status messages' or 'debug display' area. If you do, that is the problem.

Jimmywick
Level 1
Level 1

1) Modify the DNS resolution.
One way is to create a forward lookup zone named domain[dot]com and create a default A record that points to your website.
Another option is to set up a conditional redirect for domain[dot]com.

Another option is to add the www A record to the existing forward lookup zone on domain[dot]com.
2) Disable redirects from www.domain.com to domain.com. Make sure you redirect to domain[dot]com without any www on the website. Dynamic web page redirects, The CMS does that. or via a web server via .htaccess or a similar mechanism.

 

Regards,
J Wick

akram.root
Level 4
Level 4

The problem is solved after restart cucm