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akram.root
Enthusiast

Unable to connect media on CMS/web appilcation

Hello all,

 

I have a cms 3.0.1, call conference on internal with web application  via PC work fine , also on external call conference web application work fine via mobile , but the  external call conference not work via PC , it give me this message : 

 

Could you help me please to solve this error.

 

Best regards

Akram 

1 ACCEPTED SOLUTION

Accepted Solutions

Hello ,

 

The problem is solved after putting  the ip address of DMZ 1 not of DMZ2 by cms    on  /api/v1/turnServers.

 

 

Best regards

 

View solution in original post

3 REPLIES 3

For the issue you need to be more specific about the external connectivity into your cms whether its a VPN or through expressway , also u need to check cms logs by doing syslog follow , gather infos from your pc using Wireshark ,check expressway logs if u using it as a turn server for cms.

 

Finally check this ,it could help you :- https://community.cisco.com/t5/collaboration-applications/webrtc-error-unable-to-cponnect-media-rejoin-meeting/td-p/4176957

Hi,

 

Thank you for your reply , 

 

The external connectivity into my cms  through expressway , when i check the logs of expressway i see this log:

 

Detail="Not Found" Protocol="UDP" Response-code="404" Level="1

 

Best regards

 

 

 

Hello ,

 

The problem is solved after putting  the ip address of DMZ 1 not of DMZ2 by cms    on  /api/v1/turnServers.

 

 

Best regards

 

View solution in original post

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