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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

Unable to Edit Devices after CUCM 12.x Upgrade

I'm getting the following error in CUCM when attempting to edit a device after we updated from 11.x to 12.x 

 

Update failed. SSH Password is not valid. SSH Password is an encrypted value containing up to 288 hexadecimal characters (0-9 and A-F)

I'm still digging around but I feel like a feature/service was enabled by default after the upgrade that I need to locate and disable? 

15 REPLIES 15
Beginner

Re: Unable to Edit Devices after CUCM 12.x Upgrade

Are you able to change the "Secure Shell Password" on the Device -> Phone Page?

Beginner

Re: Unable to Edit Devices after CUCM 12.x Upgrade

The field is available, however, no matter what is entered it won't seem to accept the changes. I can't ever recall needing to edit/adjust that field previously; and it seems some phones have info filled in and other don't.

 

Updating: Realized that there's a patch available that potentially resolves this issue, hopefully: 12.0.1.21900-7

Beginner

Re: Unable to Edit Devices after CUCM 12.x Upgrade

Yeah, CSCve59587 looks like the bug you're hitting. 

Beginner

Re: Unable to Edit Devices after CUCM 12.x Upgrade

Still seem to be having the issue after applying 12.0.1.21900-7

Beginner

Re: Unable to Edit Devices after CUCM 12.x Upgrade

TAC is still looking into this issue for us. The most recently released files/version has not resolved this for us. I've been advised 12.5 might be our resolution; still have TAC on it.

Will be looking for a workaround as we're not able to edit/adjust any of our phones. 

Beginner

Re: Unable to Edit Devices after CUCM 12.x Upgrade

Hello Kelin,

I have the same problem with some of my phones.

Do you have resolution of that problem?

 

Best regards,

Uladzimir Hryharovich

Participant

Re: Unable to Edit Devices after CUCM 12.x Upgrade

The Bug status says its fixed with the code incorporated in the following versions:

 

CCM.12.5(0.98000.50)
CCM.12.0(1.22006.1)
CCM.12.0(1.21900.7)
CCM.12.0(1.21900.4)
 
This thread is linked to that bug. Are you in one of those fixed releases? If you are in a diff release can you paste that here as well.
 
Please rate if you find this helpful.

Regards,
Aeby


Please rate if you find this helpful.

Regards,
Aeby
Beginner

Re: Unable to Edit Devices after CUCM 12.x Upgrade

I've upgraded my cluster from 10.5 to 12.0 and now I have 12.0.1.21900-7 version. It looks like I have a problem with it.

 

Best regards,

Uladzimir Hryharovich

Beginner

Re: Unable to Edit Devices after CUCM 12.x Upgrade

I am also on this version and am having this issue with SOME of my phones.

 

System version: 12.0.1.21900-7 Unrestricted

 

 

Rising star

Re: Unable to Edit Devices after CUCM 12.x Upgrade

Aeby,
 
 

No sure about other versions you mentioned here but I had similar issue on CUCM version 12.5.1.10000-22. Cisco TAC provided following workaround:

 

In order to identify all devices with the non-hexadecimal value, run the following query: 

run sql select name , sshpassword from device 

 

Filter devices to identify the password issue or you can confirm the password on the affected devices with query: 

run sql select name , sshpassword from device where name="MAC_add"   

+++ Do Not Change "MAC_add" +++

 

After identifying all affected devices, apply the following query to blank the ssh password: 

run sql update device set sshpassword='' where name='SEPMAC_OF_IP_Phone'  

+++ Change 'SEPMAC_OF_IP_Phone' to IP Phone Device Name i.e. 'SEP00AABBCCDD' +++

 

If you want to blank the ssh password on all devices, run the following query: 

run sql update device set sshpassword='' where name like 'SEP%'

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.
Beginner

Re: Unable to Edit Devices after CUCM 12.x Upgrade

I happened upon this while researching the same problem. 

 

What I found was that I couldn't update any devices which had a SSH password assigned without a SSH UserID.

 

I found this by querying the database directly. 

 

admin:run sql select name,sshpassword,sshuserid from device where sshpassword <> "" and sshuserid = ""
name sshpassword sshuserid
=============== ============ =========
SEP1CDEA733082A sshpassword!!
SEP00082FB490CE sshpassword!!
SEP1CDEA78334C0 sshpassword!!

 

 

When querying the device in /ccmadmin the password didn't seem to show up. 

 

After running an update on the database, again via sql to blank out the ssh password, I was able to update the devices again. 

 

admin:run sql update device set sshpassword = '' where name = "SEP1CDEA78334C0"

 

I updated individually as I don't like running generic updates on the device table, but you could summarize to do it all in 1 sql statement. 

 

Hope this helps. 

Brad. 

 

Beginner

Re: Unable to Edit Devices after CUCM 12.x Upgrade

Hi , thanks Bradley , i had this issue after migration from 10.5 to  12.0.1.10000-10 , and my problem was only with a few phones , i couldnt update phone page , only ine page.. You solution worked very well to me.

Regards

Rising star

Re: Unable to Edit Devices after CUCM 12.x Upgrade

Did this not get fixed in 

12.5.1.11900-146

Running into the same problem.

Highlighted
Rising star

Re: Unable to Edit Devices after CUCM 12.x Upgrade

Not sure whether is it fixed in 12.5.1.11900-146 or not.As per the software bug details CSCve59587, it shows fixed release as 

CCM.12.5(1.10000.22) but in my case I still had issue in this release.
 
 
Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.
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