I'm getting the following error in CUCM when attempting to edit a device after we updated from 11.x to 12.x
Update failed. SSH Password is not valid. SSH Password is an encrypted value containing up to 288 hexadecimal characters (0-9 and A-F)
I'm still digging around but I feel like a feature/service was enabled by default after the upgrade that I need to locate and disable?
The field is available, however, no matter what is entered it won't seem to accept the changes. I can't ever recall needing to edit/adjust that field previously; and it seems some phones have info filled in and other don't.
Updating: Realized that there's a patch available that potentially resolves this issue, hopefully: 126.96.36.19900-7
TAC is still looking into this issue for us. The most recently released files/version has not resolved this for us. I've been advised 12.5 might be our resolution; still have TAC on it.
Will be looking for a workaround as we're not able to edit/adjust any of our phones.
I have the same problem with some of my phones.
Do you have resolution of that problem?
The Bug status says its fixed with the code incorporated in the following versions:
I've upgraded my cluster from 10.5 to 12.0 and now I have 188.8.131.5200-7 version. It looks like I have a problem with it.
I am also on this version and am having this issue with SOME of my phones.
System version: 184.108.40.20600-7 Unrestricted
No sure about other versions you mentioned here but I had similar issue on CUCM version 220.127.116.1100-22. Cisco TAC provided following workaround:
In order to identify all devices with the non-hexadecimal value, run the following query:
run sql select name , sshpassword from device
Filter devices to identify the password issue or you can confirm the password on the affected devices with query:
run sql select name , sshpassword from device where name="MAC_add"
+++ Do Not Change "MAC_add" +++
After identifying all affected devices, apply the following query to blank the ssh password:
run sql update device set sshpassword='' where name='SEPMAC_OF_IP_Phone'
+++ Change 'SEPMAC_OF_IP_Phone' to IP Phone Device Name i.e. 'SEP00AABBCCDD' +++
If you want to blank the ssh password on all devices, run the following query:
run sql update device set sshpassword='' where name like 'SEP%'
This really helped me fixing the issue. We recently upgraded from 10.5 version to 12.5.1 and could experience this recently when trying to modify a device.
The solution help to resolve the issue.
I happened upon this while researching the same problem.
What I found was that I couldn't update any devices which had a SSH password assigned without a SSH UserID.
I found this by querying the database directly.
admin:run sql select name,sshpassword,sshuserid from device where sshpassword <> "" and sshuserid = ""
name sshpassword sshuserid
=============== ============ =========
When querying the device in /ccmadmin the password didn't seem to show up.
After running an update on the database, again via sql to blank out the ssh password, I was able to update the devices again.
admin:run sql update device set sshpassword = '' where name = "SEP1CDEA78334C0"
I updated individually as I don't like running generic updates on the device table, but you could summarize to do it all in 1 sql statement.
Hope this helps.
Hi , thanks Bradley , i had this issue after migration from 10.5 to 18.104.22.16800-10 , and my problem was only with a few phones , i couldnt update phone page , only ine page.. You solution worked very well to me.