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Unable to get Phone services in Device Profile to Subscribe it

Hi all,

Greetings

Here I am facing a issue that

I have few EMservices in Phone services

After creating the Device Profile and trying to subscribe the EMservice.

But in that Select the service: dropdown I am not getting the EMservice which is in phone services.

Can anyone help me to find and fix the issue

1 ACCEPTED SOLUTION

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Hall of Fame Cisco Employee

Unable to get Phone services in Device Profile to Subscribe it

Did you check the enterprise subscription option for the EM service??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

3 REPLIES 3
Highlighted
Hall of Fame Cisco Employee

Unable to get Phone services in Device Profile to Subscribe it

Did you check the enterprise subscription option for the EM service??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

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Re: Unable to get Phone services in Device Profile to Subscribe

Take a look at the Service Provisioning Enterprise Parameter. Change it to 'Both' (Internal and External). Then, do an apply config and reset on the phone to see if the behavior changes.

Also be sure that both URLs are populated:

Service URL: http://server:8080/changecredential/ChangeCredentialServlet?device=#DEVICENAME#

Secure-Service URL: https://server:8443/changecredential/ChangeCredentialServlet?device=#DEVICENAME#

Please remember to rate helpful responses and identify helpful or correct answers.

Highlighted

Re: Unable to get Phone services in Device Profile to Subscribe

Hi Jonathan,

Thanks for listening

I have done the changes in Enterprise Parameter, But still I m not getting the phone services, in Device profile / Device page.....

and I have seen a different URL for service and Secure-Service URL... what is the different between these URLs

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