Unable to locate an extension

[dukeminus]

I am trying to locate an extension in call manager but it is not showing.

I can locate the extension in unity but no cucm.

And also when I dial that extension i get a different users recording. I want to have this vm setup for the correct user

PLEASE HELP

[Jitender Bhandari]

If you dial that extension from another IP phone, what do you hear.

Also on CUCM cli run

run sql select * from numplan where dnorpattern like 'number-you-are-dialing'

JB

[Chris Deren]

If you don't see it under dial plan report, perhaps it is captured via summarized route partner/CTI Route point/etc and forwarded to voicemail which would explain the behavior. Check your dial plan for anything that would overlap your extension or use Dialed Number Analyzer.

[dukeminus]

I can see the extension listed under route plan report. and there are a few devices associated with it

[Chris Deren]

OK, so what is the issue as your original post stated you are unable to locate it?

[dukeminus]

I see what is going on now. It was setup without the description on purpose because of who has this ext. So here is the issue: When I dial that extension and it goes to VM it is giving the vm of a different user. How do I change this?

[Jitender Bhandari]

Unity works on redirecting ID, check my post above for detail.

JB

[Jaime Valencia]

OK, is this a direct call to that DN??

If it's s direct call, and then it's FW to VM, this had to be configured in CUC, two most probable places would be that it's configured as a call routing rule, or as an alternate extension of the user who you're reaching.

[dukeminus]

When I dial that extension and it goes to VM it is giving the vm of a different user. How do I change this?

[Jitender Bhandari]

Check what is the redirecting number coming to unity

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

And then add that number to the alternate number for the number you can find in Unity.

You can also create routing rule. Check below for detail

https://amyengineer.com/tag/forwarded-routing-rules/

https://supportforums.cisco.com/discussion/11571586/unity-connection-86-direct-routing-rules

HTH

JB

[dukeminus]

the ext is also listed under directory #