cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
467
Views
0
Helpful
1
Replies

'Unable to retrieve' returned calls

don.mcinnes
Level 1
Level 1

Cisco Unified Enterprise Attendant Console version 8.5.1.578

When an operator has transferred a call but it is returned then they cannot answer any calls (the returned call or any from the incoming queues) until this returned call is cleared.    

They have been advised in the past by a former employee to remove the 2 ticks for 'Automatically Campon if busy' in Preferences>Call Transfers, however this issue still seems to be happening intermittently.

1 Reply 1

jamgale
Level 3
Level 3

Could be a few things.

Could be a CSS/Partition issue or perhaps the original caller has placed the call on hold at their end.

To be sure I would sugest raising a TAC case for investigation.

Jamie

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: