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Unassigned users detected on CUPS 10.5. Two servers in HA cluster. both show normal state.

Unassigned users detected. Presence information for these users will not be available until these users are assigned.  10 users unassigned and I don't see how to manually assign them. 

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Cisco Employee

1) Make sure the users which

1) Make sure the users which are showing as Unassigned has the Enable User for Unified CM IM and Presence checkbox checked at the End User level on CM

2 ) Navigate to User Management > Assign Presence Users > Find > Selected User that
needed to be assigned > Selected the Node > Save

3) What status are you able to see when go to CM Administration > System > Presence Redundancy Group > Find

Regards

Deepak

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