Unified Call Connector - Phone Disconnected

[Steve Davis]

Hello all,

I just implemented the latest version of the Cisco UCC Server 2.01 and the Cisco Unified CallConnector Advanced clients on 10 PCs.  All is working properly except for 1 phone.   The phone is  a 7931 and I have 2 in the organization.  One works properly, the other doesn't.  Conifguration in the UC520 for the ephone and ephone-dn is the same.

When I log in to the Call Connector with the one that doesn't work, the other users show properly but the phone shows as disconnected.  The exact error is:

This phone has been disconnected.

Status:

StatusEX:

Estimate Wait for Reconnect:

Status Code: -1

I have already done "reset tapi" under the ephone.  Any suggestions?

thanks

Steve

[David Hornstein]

Hi steve,

I  posed your  query to the SCC/UCC team lead.

7931 should work fine with 2.1.  I would think that you should open a traditional TAC case to get the problem resolved.

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

But just outa interest.  Are you using the latest UC520 software package that came out very late last year ?

regards Dave

[Clay Moreland]

Anything on this? I'm having the same problem with my 7931.

EDIT: I was able to correct this by restarting the Cisco UCC Server services. Provided everything else is configured correctly this should do the trick!

Message was edited by: Clay Moreland