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Beginner

Unified CCX 8.0.2

I am trying to remove an agent from UCCX and keep getting this message:

" Agent capability cannot be modified in Cisco Unified CCX."

I have already removed the users device from the application user 'rmcm' in CM  v8.0.3.

What am I missing?

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Enthusiast

Re: Unified CCX 8.0.2

Go to the End Users section in CUCM.  Find the user, scroll down to "IPCC Extension" and set it to NONE.  This will remove the agent from UCCX.

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Enthusiast

Re: Unified CCX 8.0.2

Go to the End Users section in CUCM.  Find the user, scroll down to "IPCC Extension" and set it to NONE.  This will remove the agent from UCCX.

View solution in original post

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Beginner

Re: Unified CCX 8.0.2

That worked. Thank you!

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