Unified CCX 8.0.2

[dgravenstein]

I am trying to remove an agent from UCCX and keep getting this message:

" Agent capability cannot be modified in Cisco Unified CCX."

I have already removed the users device from the application user 'rmcm' in CM  v8.0.3.

What am I missing?

[jmunoz19 · Accepted solution]

Go to the End Users section in CUCM.  Find the user, scroll down to "IPCC Extension" and set it to NONE.  This will remove the agent from UCCX.

[dgravenstein]

That worked. Thank you!