02-10-2011 02:50 PM - edited 03-19-2019 02:23 AM
I am trying to remove an agent from UCCX and keep getting this message:
" Agent capability cannot be modified in Cisco Unified CCX."
I have already removed the users device from the application user 'rmcm' in CM v8.0.3.
What am I missing?
Solved! Go to Solution.
02-10-2011 02:57 PM
Go to the End Users section in CUCM. Find the user, scroll down to "IPCC Extension" and set it to NONE. This will remove the agent from UCCX.
02-10-2011 02:57 PM
Go to the End Users section in CUCM. Find the user, scroll down to "IPCC Extension" and set it to NONE. This will remove the agent from UCCX.
02-11-2011 06:28 AM
That worked. Thank you!
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