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wfqk
Contributor

Unified communication and CUCM relation

Hello, Anyone can explain the relation between Unified communication and CUCM. Can we say CUCM is a part of Unified Communication? Thank you!

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Accepted Solutions
prhobb
Beginner

You are right!

Unified communications is a set of many services such as CUCM, CUP, Expressway, Webex, CMS etc. 

https://www.cisco.com/c/en/us/products/unified-communications/unified-communications-applications/index.html#~stickynav=2

Cisco Unified Communications Manager is a unified communication's call controll service

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Mr Mason
Beginner

CUCM - Cisco Unified Communications Manager is the core of unified communication.  Most other products - Unity Connection Voicemail, UCCX call center, VCS / Expressway video, etc all "hook into" CUCM.  While many can stand on their own, CUCM is generally the heart of Unified Communications.

View solution in original post

6 REPLIES 6
prhobb
Beginner

You are right!

Unified communications is a set of many services such as CUCM, CUP, Expressway, Webex, CMS etc. 

https://www.cisco.com/c/en/us/products/unified-communications/unified-communications-applications/index.html#~stickynav=2

Cisco Unified Communications Manager is a unified communication's call controll service

View solution in original post

Mr Mason
Beginner

CUCM - Cisco Unified Communications Manager is the core of unified communication.  Most other products - Unity Connection Voicemail, UCCX call center, VCS / Expressway video, etc all "hook into" CUCM.  While many can stand on their own, CUCM is generally the heart of Unified Communications.

View solution in original post

Thank you! excellent explanation.

Chris Deren
Hall of Fame Master

As a point of interest Cisco marketing has moved on from "Unified Communications" to "Collaboration" to now "Cognitive collaboration" description of their UC/Voice/Collab portfolio to better describe their portfolio's capabilities as things have evolved and are no longer just voice and messaging :-)

it is good to know. Thank you

Hi Since Unified communications is a set of many service, does it has something like dashboard or platform for us to manage or control it? 

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