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Unified communication and CUCM relation

wfqk
Level 5
Level 5

Hello, Anyone can explain the relation between Unified communication and CUCM. Can we say CUCM is a part of Unified Communication? Thank you!

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prhobb
Level 1
Level 1

You are right!

Unified communications is a set of many services such as CUCM, CUP, Expressway, Webex, CMS etc. 

https://www.cisco.com/c/en/us/products/unified-communications/unified-communications-applications/index.html#~stickynav=2

Cisco Unified Communications Manager is a unified communication's call controll service

View solution in original post

VoIP Engineer
Level 1
Level 1

CUCM - Cisco Unified Communications Manager is the core of unified communication.  Most other products - Unity Connection Voicemail, UCCX call center, VCS / Expressway video, etc all "hook into" CUCM.  While many can stand on their own, CUCM is generally the heart of Unified Communications.

View solution in original post

6 Replies 6

prhobb
Level 1
Level 1

You are right!

Unified communications is a set of many services such as CUCM, CUP, Expressway, Webex, CMS etc. 

https://www.cisco.com/c/en/us/products/unified-communications/unified-communications-applications/index.html#~stickynav=2

Cisco Unified Communications Manager is a unified communication's call controll service

VoIP Engineer
Level 1
Level 1

CUCM - Cisco Unified Communications Manager is the core of unified communication.  Most other products - Unity Connection Voicemail, UCCX call center, VCS / Expressway video, etc all "hook into" CUCM.  While many can stand on their own, CUCM is generally the heart of Unified Communications.

Thank you! excellent explanation.

As a point of interest Cisco marketing has moved on from "Unified Communications" to "Collaboration" to now "Cognitive collaboration" description of their UC/Voice/Collab portfolio to better describe their portfolio's capabilities as things have evolved and are no longer just voice and messaging :-)

it is good to know. Thank you

Hi Since Unified communications is a set of many service, does it has something like dashboard or platform for us to manage or control it? 

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