06-13-2019 08:25 PM - edited 06-13-2019 08:26 PM
Hello, Anyone can explain the relation between Unified communication and CUCM. Can we say CUCM is a part of Unified Communication? Thank you!
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06-14-2019 04:45 AM
You are right!
Unified communications is a set of many services such as CUCM, CUP, Expressway, Webex, CMS etc.
Cisco Unified Communications Manager is a unified communication's call controll service
06-25-2019 09:06 AM
CUCM - Cisco Unified Communications Manager is the core of unified communication. Most other products - Unity Connection Voicemail, UCCX call center, VCS / Expressway video, etc all "hook into" CUCM. While many can stand on their own, CUCM is generally the heart of Unified Communications.
06-14-2019 04:45 AM
You are right!
Unified communications is a set of many services such as CUCM, CUP, Expressway, Webex, CMS etc.
Cisco Unified Communications Manager is a unified communication's call controll service
06-25-2019 09:06 AM
CUCM - Cisco Unified Communications Manager is the core of unified communication. Most other products - Unity Connection Voicemail, UCCX call center, VCS / Expressway video, etc all "hook into" CUCM. While many can stand on their own, CUCM is generally the heart of Unified Communications.
06-26-2019 06:31 AM
Thank you! excellent explanation.
06-26-2019 07:42 PM
As a point of interest Cisco marketing has moved on from "Unified Communications" to "Collaboration" to now "Cognitive collaboration" description of their UC/Voice/Collab portfolio to better describe their portfolio's capabilities as things have evolved and are no longer just voice and messaging :-)
06-27-2019 06:47 AM
it is good to know. Thank you
01-15-2020 07:21 AM - edited 01-15-2020 07:24 AM
Hi Since Unified communications is a set of many service, does it has something like dashboard or platform for us to manage or control it?
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