Unified Communications Attendant console(CUAC): queue calls direct to users

[mat]

Hello,

I have Cisco Unified Attendant Console - Department Edition 9.1.1.10 in conjunction with CUCM 9.1.1.

the oparator asks if it is possible to queue a call direct to another user.

i.e:

the operator aswers a call from the queue, sees that the phone she wants to forward the call to is engaged.

now she wants to queue this call directly to this phone, so when the call in progress is finished the user imediately can take the new call. (this would avoid to park the call and watch the other phone to transfer as soon as it is available.)

thanks - mat

[Rob Huffman]

Hi Mat,

On most phone system Attendant Consoles this feature is called "Camp On"

I can't test this for you but it does look like this is available

When Blind Transferring

When Blind Transferring a call, you can select

Automatic Camp On if busy

. This automatically stacks the call on to the extension until it becomes available and increases the speed of call handling

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/arc/CUEACUGv8_6_x.pdf

Cheers!

Rob

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