We are running Unity Version 10.5.2.10000-5 integrated with SIP to CUCM. We replaced an old user with a new user. Old username name is bsmith wiht extension 1234. This user was deleted, and a new user was created tjackson wiht extension 1234. When leaving a 10 voice mails, we hear "bob smith is not available" about 5 times out of 10. And we here "tom jackson is not available" 5 times out of 10.
We've tried to delet the account and recreate it. I also tried to enable personal greeting. Issue is still present.
I also tried to check to see if the old user is still in the DB using;
run sql select userid, pkid from enduser where userid = 'char'
run cuc dbquery unitydirdb SELECT ObjectId from vw_User WHERE Alias = 'char'
If anyone has encountered this issue or has any suggestions please let me know.
Is this a Unity Connection Cluster? If yes, then this could happen due to a replication issue between the Unity Connection Publisher and Subscriber.
Please check the status of DB Replication using the following commands from CLI:
utils dbreplication runtimestate
utils dbreplication status
Thanks for your response. We are running a cluster. DB replication is 2 (good). Is there any way I can find where in Unity the old recorded name is stored and delete it.