So, I'm facing a problem with unity connection 10.5, where the costumer locked the administrator account by trying to log in to many times.
I already follow some recovery guides, but the account still locked.
I've try to use the SSH and console CLI to issue the command utils cuc reset password <account>, and it accept the request, but do not unlock the GUI interface.
Attached to this you can see the gui logon page.
Please, there is any other way to unlock this account?
I'm using Cisco Unity Connection 10.5 on an UCS240, VMWare install.
Thanks in advance and best regards.
How did TAC resolve it? Is there any way that the account can be unlocked
without TAC intervention? I also tried the command above and it does not work and the security guide for Unity Connections warns against using the old utils reset_ui_administrator_password
Use utils reset_application_ui_administrator_password command to reset the password. In case you do not remember the userid as well then use utils reset_application_ui_administrator_name to reset that as well.
I thought so but if you take a look at the Security guide, Cisco recommends that you don't use that command.
It notes that Unity Connection will not function properly.
So, there is no way to do it without the TAC support, because they run some SQL queries and than alter the user and password.
Thanks and best regards.
If you will notice both these commands are different and not the same. Go ahead and feel free to reset using the one I gave.
utils reset_ui_administrator_name used to be available in the older versions, it even does not exist in the newer releases.