06-01-2004 03:01 PM - edited 03-18-2019 03:05 PM
Recent upgrades made
CCM 3.3.4
IVR 3.1.2
ICM 5.0 SR
Unity TSP 7.04
FB / FNA is set in CCM to go to voicemail.
When we are in CCM AA the call transfers but doesn't hit the user's greeting when they don't answer. It hits the Unity AA. It was working before.
Any ideas?
06-02-2004 07:41 AM
What configuration changes have been made between the time it work and when it stopped working? If you open CallViewer in Unity and forward a call over to a mailbox, does the forwarding extension match what's configured for the target mailbox's extension?
06-02-2004 10:04 AM
When you call internally and get FB/ FNA it reaches the recipients mailbox. But when you dial our 1800 number it rings the extension but doesn't hit their mailbox greeting on FB/FNA.
Only the upgrades were done, no configuration changes were made.
06-02-2004 10:47 AM
06-02-2004 11:34 AM
I have dialed another toll free number and it hits voicemail and in the callviewer it shows my extension.
The CLID shows the number i'm calling from, but in the other case it shows from CTI RP 5529.
It seems as though Callmanager is holding the call.
What can I look at now?
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: