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Unity 4, Alias Already Exists but can not find it

When i am trying to add a new Alias to Unity, it says Alias already exist but can not find it any where in Unity.

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Cisco Employee

Re: Unity 4, Alias Already Exists but can not find it

Sounds like SQL already has row in the Subscriber table for this user... I would recommend opening a TAC case to get it removed.

Hope that helps,

Brad

Cisco Employee

Re: Unity 4, Alias Already Exists but can not find it

I think you could also use the remove subscriber properties and find this user to remove it. This tool is located in x:\commserver\utilitites\removesubscriberproperties.

Open the tool and it will look like your AD snap in. If you find the user that Unity states exists when it shouldn't and has a bunny icon next to it, you should be able to select it and delete it. It then will be totally cleared out of Unity.

Tray

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