Unity Call Handler Question

[tom.larson]

CUCM 6.1 and Unity 5.0

I have a CTI Route point in CUCM with a directory number 8070.  In the DN settings, the 'Forward All' box is checked to transfer calls to Unity.

Using the Status Monitor in Unity I can see the call transferred to a specific call handler.  However, when I view the properties of the call handler, there is no extension filled in in the profile properties of the call handler.  Also, when I use the Audiotext Manager tool and search for the DN / Extension, it is not found in the list of Unity extensions.

Any ideas on how this is actually working?  Any help or ideas would be appreciated.  I have several DNs set up this way and we are trying to clean up / consolidate our call flows after some business restructuring.  This was an inherited system.  Thanks again.

[Bradford Magnani · Accepted solution]

Hi Thomas,

You may want to have a look at the Forwarded Call Routing Rules, could be triggering off the specific CTI RP's DN.

Hope that helps,

Brad

[tom.larson]

There it is!  Thanks for helping out the newb!

[Bradford Magnani]

Sweet, not too painful