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Beginner

Unity Connection 11.5 Unified Messaging logs

I have a Connection 11.5 server that has Unified Messaging/Single Inbox configured, and I have a single user that I can't get connected.  I run the test and I get a timeout, even though everything seems to be configured identically to another user in the same division, and in the same Mailbox Database in Exchange.  I was wondering if there's a log file that might shed some more light on what's actually happening.  I suppose I could trace it from the Exchange end but I figure there will be less log traffic on the UCNX end.

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Cisco Employee

Re: Unity Connection 11.5 Unified Messaging logs

Kindly enable the following micro traces from Unity Connection Serviceability Page:

  • CsEws :  All Levels
  • CuEsd :  All Levels
  • Cuca    :  All Levels

Download "Connection Tomcat Application" component logs from RTMT and check log file formed as diag_Tomcat_*.uc 

For more details refer the chapter "Chapter: Troubleshooting Unified Messaging"

Troubleshooting Guide for Cisco Unity Connection Release 11.x  - Troubleshooting Unified Messaging [Cisco Unity Connecti…

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