Unity Connection 11, Notification, no Caller Name

[r.rung]

Hello Support Team,

i have updated my Lab Environment to Unity Connection 11.   (11.0.1.21900-11)

The New Missed Call Email Notification is really a great feature.

but can i configure that the Caller Name is sent within the Email?

it works only if the caller has a Mailbox withing Unity connection, but if the caller has no Mailbox, his Name is always send as " from unknown" in the email.

in the Remote Port Status Monitoring Tool i can see that cuc is receiving the Caller Name from CUCM.

[Manish Gogna]

Hi,

As per the CUCC admin guide the caller name should be displayed if it is being received by Unity Connection, please check the following

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/administration/guide/11xcucsagx/11xcucsag140.html#pgfId-1170249

If the settings are verified and the issue is still there then i would recommend opening a TAC case.

Manish

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[r.rung]

Hello Manish,

thank you for your answer.

it really looks like a bug, because if the same caller leaves a message then the synchronized message has the correct Caller Name. but if the caller does not leave a message then the missed call notification has an Caller name of "Unknown".

[r.rung]

unfortunately the behavior is the same on Unity Connection 11.5(1).

in the notification email i get the correct name only if the User has a Unity Connection Mailbox.

so for a caller that do not leave a message: i get a Missed Call Notification Email from Unity Connection without the Caller Name

if the same caller leaves a Message and it get's synced to my exchange i can see the Caller Name.

so it seems to be intended to be that way, but i don't think that this is a good design to take the name only from Unity Connection Users because i don't have so much license to put in all my external Contacts as users...

[r.rung]

The Bug is solved with CUC 11.5.1.11900-26

[Rob Huffman · Accepted solution]

Hi there,

I would have a look at this bug;

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuz80965

Not getting Caller Name for Outside caller in "Missed call" notification

CSCuz80965

[r.rung]

great, thanks!