12-15-2010 05:58 AM - edited 03-19-2019 02:05 AM
Hi,
We're using Unity Connection 2.0.1 and I cannot login to GUI administration page. Account has been locked and I can't unlock it.
How can I unlock the administration account?
12-15-2010 07:07 AM
Hi Adnan,
I'm not positive about Unity Connection 2.x but for 7.x the cli is as follows;
This command resets the password for a specified user account.
Syntax
utils cuc reset password
Requirements
Command privilege level: 1
Allowed during upgrade: Yes
Example
admin:utils cuc reset password jdoe
Enter password:
Re-enter password:
jdoe
07/29/2008 12:41:14.704 : Update SUCCEEDED
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/7_0_1/cli_ref.html#wp41994
So for you it might be
utils cuc reset password cuadmin
Cheers!
Rob
12-16-2010 11:51 PM
Sorry bu that command is not working. I take an error message when I entered that command like "Executed command unsuccessfully, No valid command entered.".
Images are below. What should I do?
Best regards,
Adnan Sendogdular
12-17-2010 05:28 AM
Hi Adnan,
I'm looking at your screen shots and the version shown is;
6.0.1. 2000-4
not CUC 2.x??
Is this a Business Edition set up or perhaps we have accessed the wrong box??
Cheers!
Rob
12-17-2010 06:32 PM
Hey Rob,
6.0.1 = CUC 2.0.1... the first appliance model release of CUC ever.
Adnan,
Please upgrade the first chance you have... There have been many, many, severe issues resolved since the version you are still using. I'd first suggest trying "utils reset_ui_administrator_password", but I think that had some issues in CUC 2.0 too... e.g. CSCsk61589, CSCsi41335
If necessary, please call into the TAC... there might be some way via root access.
Kind regards,
Craig
12-17-2010 07:18 PM
Hey Craig,
Well you learn something new every day I had no idea that the version would look like that.
+5 for this great info! Thanks for setting me straight here.
Happy Holidays!
Rob
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