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Unity Connection 8.0(3a) - Messages from external callers not appearing in mailbox

Hello,

I recently upgraded a customer's voice mail system from Unity Connection 2.x to Unity Connection 8.0(3a).  When a call is place from subscriber-to-subscriber, the person's greeting plays, you can leave a message, MWI functions, and the subscriber can retrieve the call....works like it always has.

However, when an external entity calls, the person's greeting plays, you can leave a message after the tone, but the message does not appear in the subscribers mailbox.  I have attempted this on several suscribers on the system, but none of them are working.  The only parameter that changed after the upgrade was the Unity Connection Administrator's password, which the installation forced a change to make it more hardened.

I will be glad to provide further information if needed.  Any assistance with this issue is greatly appreciated!

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Cisco Employee

hello there

When a voicemail is left by an external caller, it is delivered to  the recipient by unityconnection@.

For  example: If kolacorpcuc is the SMTP domain of the Unity connection  server and the recipient is luffy. When an external caller leaves a  voicemail for luffy, the voicemail will be delivered to  luffy@kolacorpcuc by unityconnection@kolacorpcuc

You can check the smtpaddress of the accounts by running the following query:

run cuc dbquery unitydirdb select alias,smtpaddress from tbl_alias page

You can compare the domain part of the unity connection account with the smtp domain of the server.

If it is different, then we have to fix the smtp address of the unity connection account accordingly.

Refer: https://supportforums.cisco.com/message/3304802

HTH

Sol

View solution in original post

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Highlighted
Cisco Employee

hello there

When a voicemail is left by an external caller, it is delivered to  the recipient by unityconnection@.

For  example: If kolacorpcuc is the SMTP domain of the Unity connection  server and the recipient is luffy. When an external caller leaves a  voicemail for luffy, the voicemail will be delivered to  luffy@kolacorpcuc by unityconnection@kolacorpcuc

You can check the smtpaddress of the accounts by running the following query:

run cuc dbquery unitydirdb select alias,smtpaddress from tbl_alias page

You can compare the domain part of the unity connection account with the smtp domain of the server.

If it is different, then we have to fix the smtp address of the unity connection account accordingly.

Refer: https://supportforums.cisco.com/message/3304802

HTH

Sol

View solution in original post