Unity Connection 8.5.1 Call Handler

[Steve Berglund]

Hi

I have a customer running CUCM-BE 8.5.1 with CUC. They have two users that will end up using one phone. When people call this extension, they want the caller to get prompted with something like, Press 1 to leave a message for User A, press 2 to leave a message for User B.

I'm not entirely sure if this is possible, and if not I may recommend we do an extension mobility for these two users.

Thoughts?

Thanks a lot

[David Hailey]

If both users share a single extension on the phone, then ultimately you would only have one mailbox to deliver messages to.  If you truly want each user to have separate voicemail, then you may want to go with the EM solution.

Hailey

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[Steve Berglund]

Thanks for the reply. I'm doing a little digging into their call manager, and it looks like these users all have cti ports with their own extensions. Their UCM user account is in caller input, which already has three users in it, so i can only assume it's working the way they want to already. I just have to edit the users in the caller input.