Unity Connection 8.5 cannot sync end users from Call Manager 8.5

[Natee Osatis]

Hi Friends,

I found some problem about Unity Connection cannot sync end users from Call manager. I make sure AXL Server configuration on Phone System is correct and test connection to CUCM AXL Server is successful but when I try to sync users it didn't show anything.

CUCM 8.5

Unity Con 8.5

CUCM not used LDAP

Anyone have experience about this problem? please kindly share with me.

Thanks

[Natee Osatis]

Hi I can fixed it! I forgot to assign primary extension for each users.

[Alejandro Cortes Rivera]

Yep, remember that you need to associate the user with the phone and select the primary line otherwise the users does not show up in Unity.

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