08-10-2012 08:02 AM - edited 03-19-2019 05:21 AM
Hi,
I'm testing Unity Connection features (8.6.2ES25.21900-25) with UCM 8.6.
I can leave message,but it's impossible to read it.
every time calling Unity DN i hear standard prompt "Welcome to Cisco Unity you can leave message or wait for operator"
I was wrong somewhere...
Hope for your help...
Thanks.
Solved! Go to Solution.
08-17-2012 06:00 AM
Your Attempt Signin Rule is pointing to incorrect handler, it needs to go to Conversation - Attempt Sign In.
Also, it needs to be listed above Opening Greeting.
HTH, please rate all useful posts!
Chris
08-10-2012 08:38 AM
Have you checked your call routing rules?
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
08-10-2012 08:55 AM
Default rules only.
Sorry,i'm dummy in Unity.
08-10-2012 09:28 AM
Use RTMT to see what the calling number is and ensure it is correct.
What is your Voicemail profile in CUCM set to?
Is the proper profile assigned to the phone?
Chris
08-13-2012 06:40 AM
Hi Chris,
Voice Mail profile "Default"
Assigned to phone...
Created Forward busy rule at CM,if no answer-transfers to Voicemail standart greeting.
The main problem-i can not set up message plays from dialed ext.
When pressing "Msgs"--if you want dial ext.,please dils and etc...
The only thing i need from CUCN-simple voice mail without AA functions.
08-13-2012 06:49 AM
Please use either RTMT port monitor or Remote Port Status Monitor to observe what UCON is seeing as caller id, you can download the second tool from ciscounitytools.com
HTH,
Chris
08-13-2012 06:57 AM
My DN 4470.
Voice Pilot 5005
08-13-2012 07:00 AM
So, you have a voicemail user built in Unity Connection with DN 4470? What parition is assigned to it there?
Chris
08-13-2012 07:05 AM
User imported from CM,without errors.
Pt-default "uncn"
08-13-2012 07:27 AM
So,now it works a little more better.
If i press * while "Dial ext. or wait operator",i can hear user menu,where i can manage messages.
How i can set up User menu comes first after dial message box?
Thanks.
08-13-2012 08:09 AM
Please provide screen shot of Unity Direct Routing Rules configuration.
Chris
08-17-2012 05:31 AM
08-17-2012 06:00 AM
Your Attempt Signin Rule is pointing to incorrect handler, it needs to go to Conversation - Attempt Sign In.
Also, it needs to be listed above Opening Greeting.
HTH, please rate all useful posts!
Chris
08-18-2012 07:33 AM
Dear Chris,Thanks a lot for your help.
Now it works as i need.
Respect.
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