cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

904
Views
3
Helpful
13
Replies
D_Lebedev
Participant

Unity Connection 8.6 Help need

Hi,

I'm testing Unity Connection features (8.6.2ES25.21900-25) with UCM 8.6.

I can leave message,but it's impossible to read it.

every time calling Unity DN i hear standard prompt "Welcome to Cisco Unity you can leave message or wait for operator"

I was wrong somewhere...

Hope for your help...

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

Your Attempt Signin Rule is pointing to incorrect handler, it needs to go to Conversation - Attempt Sign In.

Also, it needs to be listed above Opening Greeting.

HTH, please rate all useful posts!

Chris

View solution in original post

13 REPLIES 13
Jaime Valencia
Hall of Fame Cisco Employee

Have you checked your call routing rules?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Default rules only.

Sorry,i'm dummy in Unity.

Use RTMT to see what the calling number is and ensure it is correct.

What is your Voicemail profile in CUCM set to?

Is the proper profile assigned to the phone?

Chris

Hi Chris,

Voice Mail profile "Default"

Assigned to phone...

Created Forward busy rule at CM,if no answer-transfers to Voicemail standart greeting.

The main problem-i can not set up message plays from dialed ext.

When pressing "Msgs"--if you want dial ext.,please dils and etc...

The only thing i need from CUCN-simple voice mail without AA functions.

Please use either RTMT port monitor or Remote Port Status Monitor to observe what UCON is seeing as caller id, you can download the second tool from ciscounitytools.com

HTH,

Chris

My DN 4470.

Voice Pilot 5005

So, you have a voicemail user built in Unity Connection with DN 4470? What parition is assigned to it there?

Chris

User imported from CM,without errors.

Pt-default "uncn"

D_Lebedev
Participant

So,now it works a little more better.

If i press * while "Dial ext. or wait operator",i can hear user menu,where i can manage messages.

How i can set up User menu comes first after dial message box?

Thanks.

Please provide screen shot of Unity Direct Routing Rules configuration.

Chris

Your Attempt Signin Rule is pointing to incorrect handler, it needs to go to Conversation - Attempt Sign In.

Also, it needs to be listed above Opening Greeting.

HTH, please rate all useful posts!

Chris

View solution in original post

Dear Chris,Thanks a lot for your help.

Now it works as i need.

Respect.

Content for Community-Ad